Product Owner – CIAM (Customer Identity & Access Management)

About the role

We are looking for a Product Owner to lead the vision, roadmap and backlog for our Customer Identity & Access Management (CIAM) services. The role sits within a strategic programme for a major financial services organisation, delivering secure and scalable authentication capabilities across multiple customer franchises. You will work in a hybrid setting, collaborating with business stakeholders, engineering, security and fraud teams.

Key responsibilities

• Own and prioritise the product backlog for identity and authentication services.
• Define and manage product roadmaps aligned with strategic objectives.
• Gather and refine requirements through stakeholder workshops and discovery sessions.
• Translate business and technical requirements into features, epics and user stories.
• Partner with engineering, architecture, fraud and security teams to drive delivery.
• Support the expansion of authentication and digital identity capabilities across multiple customer franchises.
• Balance customer experience, security, resilience and commercial objectives.
• Work within Agile delivery teams and contribute to ongoing product evolution.

Required profile

• Proven experience as a Product Owner in Agile environments.
• Strong requirements gathering and stakeholder management capability.
• Experience running workshops and discovery sessions.
• Ability to translate complex technical and business requirements into clear product outcomes.
• Experience managing product backlogs, roadmaps and prioritisation activities.
• Background in Identity and Access Management is highly desirable.

Required skills

• Customer Identity & Access Management (CIAM)
• Multi‑Factor Authentication (MFA)
• Single Sign‑On (SSO)