Retail Training Manager

About the role

We are looking for an exceptional Retail Training Manager to join a prestigious luxury retail environment, playing a key role in developing capability, performance and client experience of a large, high‑profile store. The role is highly visible, hands‑on, based in‑store and works closely with Store Leadership and the wider retail team.

Key responsibilities

• Own the in‑store training and development agenda, aligning learning priorities with business and store objectives.
• Partner with Store Leadership to identify capability gaps and develop targeted training action plans.
• Conduct training needs analysis using KPIs, performance data, observation, feedback and business priorities.
• Deliver engaging training sessions, coaching, shadowing, daily briefings and best‑practice sharing across the store.
• Build and manage individual development and coaching plans, providing regular feedback and monitoring progress.
• Establish a culture of observation, feedback and coaching at all store levels.
• Coach Store Leadership on effective people development and “Coach the Coach” techniques.
• Support Client Advisors in selling skills, client experience, clienteling, CRM, styling, product knowledge and brand storytelling.
• Lead onboarding and induction programmes for new starters in collaboration with Head Office and Store Leadership.
• Partner with CRM, Merchandising, Events and Retail functions to deliver relevant learning initiatives.
• Champion digital learning tools and encourage continuous self‑development.
• Monitor training effectiveness, retention and commercial impact, ensuring learning is embedded on the shop floor.

Required profile

• Proven experience in retail training, learning and development, coaching or people development.
• Experience designing and delivering training programmes and development plans.
• Strong background in training needs analysis and creating targeted learning solutions.
• Track record of coaching individuals and leaders and providing effective feedback.
• Experience working within a large, complex or high‑volume customer‑facing environment.
• Commercial awareness and understanding of retail KPIs such as customer engagement, CRM, clienteling and conversion.
• Ability to use data and performance information to identify learning opportunities and measure training impact.
• Confident, engaging communication style with the ability to work with people at all levels.
• Hands‑on approach and ability to build strong relationships on the shop floor.
• Strong organisational skills and ability to manage multiple priorities.
• Genuine passion for learning, development and creating high‑performing teams.
• Fluency in English.