Road Freight Operator – European Shipments (Birmingham)

About the role

We are seeking an experienced Road Freight Operator to manage European road freight shipments from our Birmingham hub. The role involves overseeing the full shipment lifecycle, from booking to delivery, while providing first‑class service to our customers.

Key responsibilities

• Coordinate end‑to‑end UK and European road freight movements, including collections, deliveries and transport planning.
• Process bookings, maintain accurate shipment documentation and monitor progress against schedules.
• Communicate regularly with customers, carriers and overseas partners, providing updates and resolving operational issues.
• Develop and nurture long‑term client relationships, identifying opportunities to grow existing accounts.
• Produce customer reports, KPIs and operational updates as required.
• Promote additional logistics services where appropriate.

Required profile

• Proven experience in European road freight forwarding.
• Strong understanding of European transport operations and EU customs documentation.
• Excellent customer service and communication abilities.
• Highly organised with strong attention to detail.
• Ability to manage multiple shipments and priorities simultaneously.

Required skills

• Freight forwarding systems
• Microsoft Office

What we offer

• Competitive salary of £36,000‑£41,000 per year.
• Annual company performance bonus up to £6,000.
• Full‑time permanent contract (39 hours, Monday‑Friday).
• Opportunities for long‑term career development within a leading logistics provider.