Senior Customer Success Manager – Key Accounts (EMEA)

About the role

Own the day‑to‑day relationship for a portfolio of Key Accounts, building trusted partnerships with stakeholders across research, insights and strategy functions. Develop a deep understanding of each client’s business priorities, use cases and success metrics, and translate that insight into tailored success plans that deliver lasting value.

Key responsibilities

• Own the day‑to‑day relationship for a portfolio of Key Accounts, building trusted partnerships and acting as the primary client contact.
• Develop a deep understanding of each client’s business priorities, use cases and success metrics, proactively connecting Statista’s products and services to solve their problems.
• Maintain an up‑to‑date account health picture across the portfolio, monitoring usage trends, stakeholder changes, risk signals and expansion indicators.
• Provide ongoing client enablement, including platform education, product advisory and value‑case training.
• Prepare clients for renewal by demonstrating achieved value against success criteria and collaborating with the commercial owner on strategy and timing.
• Contribute to the wider Client Success practice by sharing knowledge, mentoring junior CSMs and helping shape team operations as it scales.

Required profile

• 5–8 years of B2B Customer Success experience, managing and growing enterprise or strategic accounts in a subscription‑based model.
• Proven ability to understand client business objectives, create structured success plans and build compelling ROI/value cases.
• Commercial awareness with a focus on driving renewal and expansion outcomes without needing to own negotiations.
• Sound judgement navigating complex, multi‑stakeholder relationships, including senior and executive stakeholders.
• Proactive and organised at a portfolio level, comfortable using usage reports, health scores and account trends to build business cases and surface renewal risk early.
• Collaborative partner who clearly understands where Customer Success ends and commercial ownership begins.

What we offer

• Work from abroad up to 30 calendar days a year.
• Hybrid work and flex‑time.
• International team and social events.
• Subsidised urban mobility and access to fitness and wellness options.
• Free access to Langdock and its functionalities.
• Career and training opportunities.
• Attractive locations and modern offices.
• Mental health support with OpenUp.