Senior Helpdesk Agent – Business Travel

About the role

We are seeking a senior helpdesk professional to provide business travel support for a high‑profile global client. The role is home‑based and involves managing travel bookings through a dedicated portal while ensuring compliance with company policy.

Key responsibilities

• Manage end‑to‑end travel arrangements for a high‑profile client, including candidate interviews at the client’s head office.
• Ensure all bookings are accurate, policy‑compliant, and handle complex scenarios such as missed or cancelled flights, date changes, cancellations or illness.
• Continuously improve the booking process and maintain open, proactive communication with the client.
• Respond to urgent issues outside regular hours, including evenings and weekends, when major problems arise.

Required profile

• Senior business travel consultant with account‑management experience.
• Background as a helpdesk agent, operations team leader, or similar role within a travel management company (TMC).
• Hands‑on leadership experience in operations and client management.

What we offer

• Competitive salary between £50,000 and £55,000 per year.
• Additional benefits package.