Service Manager – East London

About the role

We are looking for an experienced Service Manager to lead the East London branch, ensuring high‑quality service delivery, operational efficiency and strong client relationships.

Key responsibilities

• Take full responsibility for all branch services, guaranteeing timely delivery and adherence to company standards.
• Monitor service sequencing, handheld device usage and key performance indicators.
• Manage installations, maintenance tickets and equipment withdrawals.
• Oversee asset and fleet management, including vehicle maintenance schedules and inspection checklists.
• Supervise stock handling, warehouse operations, ordering and inventory control of consumables.
• Maintain health and safety compliance, update client safety files and manage employee medicals and certifications.
• Lead, coach and develop branch staff, conduct performance reviews and provide training.
• Handle customer visits, resolve service‑related queries and nurture client relationships.

Required profile

• Minimum Grade 12 (Matric) qualification; Operations Management Diploma is advantageous.
• At least 2 years of service management experience.
• At least 2 years of leadership or people‑management experience.
• Valid Code 08 driver’s licence.
• HR and industrial‑relations knowledge is a plus.

Required skills

• Proficiency in using handheld devices for service tracking.
• Knowledge of asset, fleet and stock management processes.
• Understanding of health and safety regulations and documentation.