Shift Manager – Customer Experience

About the role

DPD is seeking an experienced Shift Manager to lead a busy depot in Leicester. You will be responsible for delivering world‑class service while meeting operational, compliance, financial and HR targets in a fast‑paced environment.

Key responsibilities

• Achieve depot objectives across operational, compliance, financial, customer service and HR areas.
• Maintain company operating standards and ISO procedures within your area of accountability.
• Ensure targets for Premium Service, Collection Service and Delivery ETAs are met.
• Drive zero exceptions and uphold high standards of service quality.

Required profile

• Proven experience in a fast‑paced transport or logistics operation with direct people‑management responsibility.
• Strong communication, decision‑making, problem‑resolution and time‑management abilities.
• High resilience, self‑motivation and flexibility.
• Ability to act swiftly against any unscrupulous activity.
• Commitment to DPD’s core values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Required skills

• Proficiency with Google Chrome applications.

What we offer

• Competitive salary of circa £40,000 plus bonus.
• Generous holiday trading and enhanced maternity/paternity packages.
• Free life assurance of 4× salary.
• Career progression within a £2 billion turnover business.