Store Manager – Blackburn Mall

About the role

As the Store Manager for Costa Coffee in Blackburn Mall, you will lead a vibrant coffee shop, ensuring an exceptional experience for every customer while driving the business forward.

Key responsibilities

• Deliver outstanding customer service and maintain a high Net Promoter Score (NPS).
• Create an inviting store environment that encourages repeat visits.
• Own the store’s sales, profit, and operational performance.
• Recruit, train, and develop a high‑performing team.
• Engage with the local community to attract new customers.

Required profile

• Proven leadership experience managing and developing successful teams.
• Forward‑thinking mindset with an eye on future growth.
• Ambitious, brand‑focused, and able to uphold high standards.
• Resilient under pressure and capable of making decisive decisions.

Required skills

What we offer

• Competitive salary of £37,000 per year.
• Quarterly and annual incentive scheme with potential bonuses up to £10,000.
• Access to the Coca‑Cola share scheme with matched contributions.
• 50% discount on food and drinks in Costa‑owned stores.
• Smart pension matched up to 10%.
• Permanent, full‑time role in a supportive, inclusive workplace.