Store Operations Manager – High Volume Retail

About the role

This position leads a busy, high‑volume retail store in Manchester, ensuring strong sales performance, excellent customer service and top‑class operational standards. You will motivate a large management team, drive productivity and maintain a safe, well‑organised environment where customers shop with confidence.

Key responsibilities

• Drive high‑volume sales, profit and KPI performance across the whole operation.
• Lead, coach and develop large retail teams to deliver exceptional customer service daily.
• Create a culture focused on pace, productivity, accountability and operational excellence.
• Ensure stock availability, replenishment and merchandising standards to maximise sales opportunities.
• Analyse trading reports and performance data to identify improvement opportunities.
• Manage labour, costs and resources effectively while maintaining service standards.
• Maintain compliance, Health & Safety and operational processes to the highest standards.
• Support peak trading periods by keeping the store efficient in a fast‑moving environment.
• Build a high‑performing management team through coaching, succession planning and development.

Required profile

• Current experience as a Store Operations Manager, Operations Manager, Store Manager or Senior Retail Manager in a high‑volume retail environment.
• Proven track record of managing high‑volume sales and delivering strong commercial results.
• Experience leading large teams in a fast‑paced retail setting.
• Strong operational management skills with a focus on efficiency, productivity and execution.
• Passion for delivering outstanding customer service while maintaining operational excellence.

Required skills