Strategic Customer Success Manager – Italian Speaking

About the role

Reporting to the AVP of Customer Success, you will focus on Italian accounts across Europe. You will drive growth by building strong client relationships, educating customers on AI‑generated video, and delivering a seamless onboarding experience alongside sales.

Key responsibilities

• Develop and nurture relationships with enterprise clients, turning them into satisfied users.
• Educate customers on Synthesia’s AI video creation platform and guide them through adoption.
• Collaborate with sales to ensure a cohesive onboarding journey for new users.
• Conduct business‑level and technical conversations with stakeholders up to the C‑suite.
• Manage a Book of Business, track KPIs, forecast risk, and identify growth opportunities.
• Lead regular client check‑ins, present outcomes, and drive retention and expansion.
• Perform light video editing using the Synthesia platform.

Required profile

• Customer‑facing experience in Customer Success, Account Management or Technical Account Management, preferably in B2B SaaS.
• Proven ability to manage a portfolio of accounts, meet KPIs, and forecast growth.
• Track record of establishing trusted‑advisor relationships and delivering measurable ROI.
• Experience onboarding new clients and maintaining long‑term relationships.
• Fluent in Italian and English.
• Based in Europe and able to work remotely.

Required skills

• Video editing (Synthesia platform).

What we offer

• Hybrid working environment with remote flexibility.
• Competitive salary plus stock options.
• Paid parental leave (16 weeks primary, 5 weeks secondary).
• 25 days annual leave plus local public holidays.
• Cycle‑to‑work scheme (London).
• Regular socials, company retreats, and catered lunches.
• Private medical insurance with mental health, dental, vision, and gym discounts.
• Generous referral programme and pension contributions.