Systems Technician
University of Cambridge · Cambridge
Description du poste
About the role
The Department of Physics at the University of Cambridge is looking for a proactive Systems Technician to join the IT Services Server team. This on‑site position supports both on‑premise and cloud‑based server infrastructure, ensuring reliable operation for research and academic activities.
Key responsibilities
- Deploy, configure and troubleshoot physical and virtual servers.
- Perform hardware and software upgrades and maintain server rooms and racks.
- Manage user accounts, quotas, software access and related requests.
- Carry out network patching, configure server network connectivity and respond to first‑line network incidents.
- Handle system and data backups, monitor logs and network activity for security compliance.
Required profile
- Results‑oriented team player with strong customer‑service focus.
- Ability to work within an Agile‑based environment using Jira sprints and defined SOPs.
- Willingness to learn the university’s IT ecosystem and contribute to continuous improvement.
- Commitment to meeting SLAs and maintaining high CSAT scores.
Required skills
- Server hardware and operating system knowledge.
- Virtualisation and cloud‑server experience.
- Network configuration and patching.
- Backup management and incident monitoring.
- Jira for task tracking.
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University of Cambridge
Cambridge