Wet Worker – Heating & Plumbing Technician

About the role

As a Wet Worker you will deliver heating, hot‑water and cold‑water system servicing, repairs and installations across occupied residential and commercial properties. You will work to a ‘Right First Time’ standard, ensuring safety, quality and minimal disruption for residents.

Key responsibilities

• Install, maintain and repair pipes, radiators, valves, immersion heaters, cylinders, thermal stores and related controls.
• Diagnose faults, replace expansion vessels, service under‑floor heating manifolds and Heat Interface Units (HIUs).
• Carry out work in line with manufacturer instructions, industry codes and client contract specifications.
• Attend scheduled appointments, use PDA/ACIMS for job logging and order parts as required.
• Complete accurate job sheets for every task and return unused parts.
• Provide own hand tools (e.g., battery drill, blow torch) and adhere to all company policies.

Required profile

• Proven experience with heating, hot‑water and cold‑water distribution systems.
• Ability to work safely in occupied properties and across varied geographic locations.
• Strong attention to detail and commitment to delivering work with minimal resident inconvenience.
• Willingness to use digital tools for workload management and reporting.

Required skills

• Pipework installation and repair
• Radiator and valve fitting
• Immersion heater and cylinder installation
• Thermal store and expansion vessel servicing
• Under‑floor heating manifold maintenance
• Heat Interface Unit (HIU) fault diagnosis
• Diagnostic troubleshooting
• Use of PDA/ACIMS for job documentation
• Hand tool operation (battery drill, blow torch)

What we offer

• Competitive salary
• Company van and fuel card
• 24 days holiday per year
• Pension scheme with 4% salary sacrifice and employer contribution
• Death in service benefit (4 × salary)
• Employee Assistance Programme and Health Cash Plan
• Enhanced family‑friendly policies and long‑service awards
• Additional holiday based on length of service and cycle‑to‑work scheme