Assistant Front Office Manager

About the role

Join Hilton St Georges Park as an Assistant Front Office Manager and support the Front Office Manager in delivering exceptional guest experiences. You will work in a vibrant hotel that hosts sport teams, leisure guests and corporate clients, ensuring smooth daily operations.

Key responsibilities

• Assist in overseeing all Front Office activities and maintaining high service standards.
• Monitor guest satisfaction, recognise regular and VIP guests, and promote the Hilton loyalty programme.
• Drive room occupancy and revenue through up‑selling techniques.
• Help set departmental objectives, schedules, budgets and policies.
• Train, coach and evaluate Front Office team members, ensuring knowledge of hotel products and local area.
• Maintain effective communication with all hotel departments and manage staffing levels.
• Conduct monthly meetings and produce minutes in the Front Office Manager’s absence.

Required profile

• Strong customer‑service orientation with a focus on continuous improvement.
• Excellent communication and teamwork skills.
• Ability to work flexible hours, including evenings and weekends.
• Leadership potential and a proactive sales attitude.

Required skills

What we offer

• Competitive annual salary of £29,408.72.
• Free healthy meals while on duty.
• 28 days holiday (increasing to up to 33 days).
• Team Member Travel Program with discounted hotel stays and 50% off food & beverage.
• Personal development programmes, corporate responsibility initiatives, and employee discounts.
• Free parking, subsidised taxi scheme, and modern inclusive staff areas.