Client Delivery Manager

About the role

As a Client Delivery Manager at Advantis, you will ensure that client contracts are delivered efficiently, accurately and in line with agreed contractual requirements, acting as the bridge between Client Services and Operations.

Key responsibilities

• Oversee operational delivery for assigned contracts, keeping delivery aligned to SLA/KPIs and contractual requirements.
• Act as the operational link between Client Services and Operations, translating requirements into day‑to‑day delivery.
• Monitor performance, identify trends and risks, and coordinate improvement actions.
• Work with Operations Managers on resource planning to meet service delivery targets.
• Review management information and performance reporting to provide insight and recommend practical improvements.
• Support client reporting and governance meetings with strong operational performance information.
• Assist with contract implementations, operational change and continuous improvement initiatives.
• Maintain audit readiness and collaborate closely with Compliance, Information Security and Data Protection teams.

Required profile

• Strong understanding of operational service delivery in contact centres, collections or outsourced services.
• Experience managing performance against SLA/KPIs and service targets.
• Confidence using MI/data to identify risks, trends and improvement opportunities.
• Excellent organisation and coordination skills, able to manage multiple priorities.
• Clear communicator who can work effectively across operational and client‑facing teams.
• Comfortable in regulated environments and aware of governance and compliance requirements.

Required skills

What we offer

• Generous holiday allowance that increases with service.
• £20 per month gym contribution.
• Two paid volunteering days per year.
• Employee Assistance Programme (EAP).
• Free annual eye tests and contribution towards glasses.
• Employee referral scheme.
• Option to buy or sell holiday (subject to policy).
• Hybrid working with regular office attendance and flexibility for meetings.