Customer Service Advisor – Part‑time

About the role

We are seeking a friendly, driven Customer Service Advisor to join our team on a part‑time basis. You will be the first point of contact for customers, handling enquiries, processing orders and ensuring a consistently positive experience.

Key responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer enquiries via phone, email and live chat.
• Manage and follow up on back‑orders.
• Prepare and issue customer quotes.
• Conduct price comparisons and support tender processes.
• Resolve customer complaints and returns professionally.
• Meet or exceed performance targets such as response times, call handling and NPS.
• Escalate complex issues to the appropriate departments when required.

Required profile

• Ownership and accountability – takes responsibility and follows through.
• Strong drive and work ethic – willing to go above and beyond.
• Resilience – able to manage pressure and handle challenging situations.
• Adaptability – comfortable in a fast‑paced, changing environment.
• Customer‑focused mindset – always prioritises the customer experience.
• Positive, can‑do attitude and proactive approach to improvements.

Required skills

• Experience using CRM systems.

What we offer

• Company‑wide bonus scheme.
• Free lunch provided daily.
• Free on‑site parking and gym access.
• Career development opportunities and external training.
• Employee Assistance Programme covering mental health and financial wellbeing.