Client Hospitality Assistant

About the role

The Client Hospitality Assistant ensures a professional, welcoming experience for internal and external clients of a top London law firm. Working closely with the Reception & Client Services Manager, the role supports meeting rooms, reception areas and office floors with high‑quality hospitality services.

Key responsibilities

• Prepare and serve refreshments for meetings, coordinating with the Client Hospitality Coordinator.
• Set up meeting rooms with crockery, glassware, stationery and hospitality supplies, ensuring a polished presentation.
• Clear, clean and reset rooms promptly after use to ready them for the next booking.
• Monitor meeting schedules, communicating overruns or readiness issues to reception staff.
• Assist with event preparation and room setup, following checklists and service requirements.
• Maintain clean, tidy kitchens, refreshment stations and service areas across office floors.
• Replenish and monitor supplies such as crockery, cutlery, tea, coffee, sugar, hot chocolate and milk throughout the day.
• Clean coffee machines daily and report any equipment faults or maintenance needs.

Required profile

• Commitment to delivering outstanding service to internal and external clients.
• Professional, polished and confident manner that inspires trust.
• Strong verbal communication and interpersonal skills.
• Ability to build positive working relationships across the organisation.
• Excellent organisation and time‑management, handling competing priorities.
• Attention to detail with a focus on quality, cleanliness and presentation.
• Calm, resilient and solutions‑focused when requirements change.
• Positive, dependable and flexible attitude, willing to support occasional early‑morning or evening events.