Customer Experience Advisor – Retail Banking (Carmarthen)

About the role

Join Santander’s Carmarthen branch as a Customer Experience Advisor, delivering friendly, knowledgeable service to our retail banking customers. You will work 35 hours per week on a rotating schedule, supporting customers both in‑person and over the phone.

Key responsibilities

• Act as the first point of contact for customers in the branch or via telephone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls routed to the contact centre.
• Build relationships and find solutions to meet customer needs.
• Develop knowledge of Santander’s services and products.
• Identify and suggest new ways to improve the customer experience.

Required profile

• Totally flexible in approach and comfortable undertaking a broad range of activities.
• Thrives on variety and enjoys working in a multi‑skilled environment.
• Team‑oriented and able to support a busy, close‑knit branch team.

Required skills