This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Experience Advisor – Retail Banking (Carmarthen)
santander · Carmarthen
Job description
About the role
Join Santander’s Carmarthen branch as a Customer Experience Advisor, delivering friendly, knowledgeable service to our retail banking customers. You will work 35 hours per week on a rotating schedule, supporting customers both in‑person and over the phone.
Key responsibilities
- Act as the first point of contact for customers in the branch or via telephone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls routed to the contact centre.
- Build relationships and find solutions to meet customer needs.
- Develop knowledge of Santander’s services and products.
- Identify and suggest new ways to improve the customer experience.
Required profile
- Totally flexible in approach and comfortable undertaking a broad range of activities.
- Thrives on variety and enjoys working in a multi‑skilled environment.
- Team‑oriented and able to support a busy, close‑knit branch team.
Required skills
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santander
Carmarthen
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