Customer Service Associate

About the role

Greystar is seeking a Customer Service Associate to join its London team. The role involves day‑to‑day management of a residential property, ensuring a high‑quality experience for residents and supporting occupancy and retention targets.

Key responsibilities

• Deliver front‑of‑house customer service, responding to resident queries and complaints in line with Greystar’s procedures.
• Support community events and maintain relationships with university clients.
• Handle administrative tasks such as logging maintenance requests, preparing notices and updating databases.
• Assist with marketing activities, open days, leafleting and sales/leasing duties including viewings and follow‑ups.
• Participate in health and safety compliance and on‑call emergency support.
• Chase rent arrears, promote tenancy extensions and manage purchase orders and tenant refunds.

Required profile

• Team‑oriented with a strong focus on resident satisfaction.
• Ability to manage multiple administrative tasks accurately.
• Good communication skills for handling enquiries and complaints.
• Willingness to work flexible hours, including on‑call duties.

Required skills