Customer Support & Logistics Coordinator
Stanley (Stanley Black & Decker) · Spennymoor
وصف الوظيفة
About the role
Join a global leader in industrial tools and join our Spennymoor team as a pivotal link in our customer excellence chain. As a Support Coordinator, you will be the face of our brand, ensuring seamless communication between clients, technicians, and our after-sales service teams.
Main Responsibilities
- Act as the primary point of contact for customers and agents via telephone and email.
- Manage end-to-end warranty claims, including repair logistics and transport coordination.
- Utilize Salesforce, SAP, and CFIN to accurately record data and resolve complex billing inquiries.
- Collaborate closely with technicians and the After Sales Service team to provide real-time updates and follow up on repairs.
- Provide professional quotes and handle customer complaints with a solution-oriented mindset.
- Ensure strict adherence to standard operating procedures (SOP) to maintain service quality.
Candidate Profile
- Proven experience in administration, customer coordination, or a similar client-facing role.
- Highly organized professional with the ability to multitask in a fast-paced environment.
- Strong interpersonal and communication skills to manage diverse stakeholders.
- Customer-centric mindset with a proactive approach to problem-solving.
Required Skills
- Proficiency in Microsoft Office Suite.
- Experience with ERP systems (SAP preferred).
- CRM proficiency (Salesforce).
- Logistics and warranty management coordination.
- Excellent verbal and written communication.
لماذا تبلغ عن هذا العرض؟
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
Stanley (Stanley Black & Decker)
Spennymoor
عروض عمل ذات صلة
-
Adjoint de bureau de poste (Service Client & Vente)
Postes Canada Creemore -
Assistant(e) de Gestion Confirmé(e) - Environnement International
Projective Talent | Part of Projective Group Eindhoven -
Director of First Impressions (DOFI) / Office Administrator
Keller Williams Marbella Marbella -
Service Delivery Manager - Senior
XPS Group Middlesbrough -
Assistant de Support en Logement Accompagné
Riverside Middlesbrough