Digital Success Manager

About the role

The Digital Success team at Atlassian ensures adoption and retention of its 300k global customer base. This role focuses on experimenting with coordinated omni-channel plays, identifying effective strategies and scaling them quickly. It is a full-time position open to candidates located in the UK; interviews and onboarding are virtual, and relocation support is not offered.

Key responsibilities

• Align message consistency and timing across email, in-app, community, learning, AI agents and human channels so each touchpoint reinforces the same core actions.
• Partner with Product and Data Science/Analytics to identify telemetry signals that underpin programmatic outreach executed by humans, automation or AI agents.
• Work with Product, Marketing and Customer Success to find proven use-case content optimized for distribution across omni-channel plays.
• Champion product-agnostic, team-persona targeting to unlock wall-to-wall expansion.
• Use technology and automation to build customer pathways between digital/agentic and frontline teams.
• Lead change through cross-functional influence, data-backed hypotheses and experimentation.

Required profile

• Understanding of common Jira, Jira Service Management, Confluence and Loom use cases and ways of working.
• Experience leading complex cross-functional initiatives with clear milestones, meeting tight deadlines and aligning Product, Marketing, Data Science and Customer Success.
• Ability to formulate testable hypotheses, identify leading telemetry signals and pivot omni-channel plays based on cohort performance and adoption data.

Required skills

• Modern digital success and data tech stacks, including Customer Data Platforms (CDPs / ActionIQ) and data warehouses such as Databricks.
• Journey orchestration tools such as Gainsight and BI platforms such as Tableau.

What we offer

• A choice of working in an office, from home or a mix, with virtual interviews and onboarding.
• Health and wellbeing resources, paid volunteer days and other perks.