Manager, Deal Operations (EMEA)

About the role

Atlassian is hiring a Manager, Deal Operations (EMEA) for its London office, open to candidates who can work remotely. The manager leads and develops a global 24x5 pre-sales execution team and owns the operational delivery of quotes across direct, partner and sales-led motions.

Key responsibilities

• Build, manage and coach a global 24x5 pre-sales execution team, including team leads and specialists, with clear performance and quality standards and career growth support.
• Ensure fast, accurate and consistent quote execution, managing queue health, SLAs, prioritisation, handoffs and escalations.
• Partner with Deal Desk, Sales, Finance, Legal and Systems to streamline Quote-to-Order workflows and clarify team scope boundaries.
• Use operational data and frontline feedback to remove friction, accelerate deals, operationalise new products and pricing policies, and strengthen governance, tooling and documentation.

Required profile

• 5+ years in B2B SaaS, Commercial Operations, Deal Operations, Deal Desk, Order Management, Sales Quoting/Contract Support or Revenue Operations.
• 2+ years leading and managing people in an operations, customer support, sales support or revenue-facing environment.
• Proven track record managing high-volume, time-sensitive or globally distributed workflows with operational governance and escalation paths.
• Strong cross-functional collaboration and comfort in a distributed-first workplace.
• BS/BA in Business, Economics, Finance, Operations, Accounting or equivalent practical experience.

Required skills

• Practical knowledge of CPQ/Quote-to-Cash systems, Salesforce, Oracle Fusion, NetSuite, Jira, Confluence, DocuSign and cloud marketplaces.
• Advanced Excel (ad hoc formulas, workload/pricing analysis, performance trends).
• In-depth experience with quote creation, revisions, order management, provisioning, signatures and document control.

What we offer

• Compensation set within a range based on skills, knowledge and experience; the role may also be eligible for benefits, bonuses, commissions and equity.
• Health and wellbeing resources, paid volunteer days and other perks.
• Flexible working: office, home or a mix, with hiring from anywhere in the UK.