Receptionist – Front Office

About the role

The Ned is looking for a friendly, professional Receptionist to be the first point of contact for guests in its iconic City of London location. You will join a busy front‑office team, delivering a seamless check‑in experience and supporting guests throughout their stay.

Key responsibilities

• Welcome guests, manage arrivals and departures using the Opera property management system.
• Answer guest enquiries, provide information and resolve issues promptly.
• Upsell hotel services and amenities where appropriate.
• Work a rotating weekly roster covering morning, afternoon/evening and occasional night shifts.
• Maintain a tidy and welcoming front‑desk environment.

Required profile

• Excellent interpersonal skills with a calm, courteous manner.
• Ability to thrive in a fast‑paced hospitality environment.
• Eligibility to live and work in the United Kingdom.

Required skills

• Proficiency with Opera PMS (property management system).

What we offer

• Hourly rate of £15.60 (service charge included) with upsell opportunities.
• Complimentary meals in the team restaurant and monthly payday breakfast.
• Learning and development programmes to support career progression.
• Exclusive hotel rates for you, family and friends.
• Wellbeing benefits via Reward Gateway and Stream, including gym, shopping and cinema discounts.
• Birthday day off after one year, additional holiday after five years, paid volunteer day, and regular social events.