Support Secretary – Primary Care Mental Health Service

About the role

The Support Secretary provides high‑quality secretarial and administrative assistance to medical staff within the Adult Primary Care Mental Health Service. Working part‑time on a fixed‑term basis, the role ensures smooth patient‑related administration and reliable front‑line support.

Key responsibilities

• Audio‑type clinic letters, discharge summaries, reports and correspondence using Winscribe.
• Handle telephone and face‑to‑face enquiries from staff, patients, relatives, carers and external agencies, prioritising requests appropriately.
• Maintain patient data on departmental databases and hospital systems, including updating waiting lists, processing referrals and booking appointments.
• Perform general administrative duties such as filing, scanning reports and providing cover for other roles when required.
• Work independently within defined protocols, seeking guidance from a supervisor or line manager as needed.

Required profile

• Understanding of NHS GGC policies, including Health & Safety, GDPR and Confidentiality.
• Ability to work on own initiative after induction and on‑the‑job training.
• Commitment to a Personal Development Plan and awareness of secondment requirements.

Required skills

• Proficiency with Winscribe audio‑typing software.

What we offer

• Employee Assistance Programme, Cycle to Work Scheme and bursary scheme.
• Minimum 27 days annual leave plus public holidays, with entitlement increasing with service length.
• Membership of the NHS Pension Scheme, salary‑sacrifice car benefit and enhanced pay for public holidays.
• Extensive learning and development opportunities, including study bursaries and e‑learning.
• Discounts on NHS goods and services and confidential counselling support.