Support Secretary – Primary Care Mental Health Service

About the role

The Support Secretary provides high‑quality secretarial and administrative assistance to medical staff within the Adult Primary Care Mental Health Service. Working part‑time on a fixed‑term basis, the role involves managing workload, handling enquiries and ensuring smooth patient‑related administration.

Key responsibilities

• Audio‑type clinic letters, discharge summaries, reports, appointment letters and other correspondence using Winscribe.
• Manage telephone and face‑to‑face enquiries from staff, patients, relatives, carers and external agencies, prioritising appropriately.
• Maintain patient data on departmental databases and hospital systems, update waiting lists, process referrals and book appointments.
• Perform general administrative duties such as filing, scanning reports and providing cover for other roles when required.
• Work independently within defined protocols, seeking guidance from a supervisor or line manager as needed.

Required profile

• Understanding of NHS Greater Glasgow and Clyde policies, including Health & Safety, GDPR and confidentiality.
• Ability to work on own initiative after induction and on‑the‑job training.
• Commitment to a Personal Development Plan.
• Awareness of secondment requirements for internal and external applicants.

Required skills

• Proficiency in audio typing using Winscribe software.

What we offer

• Employee Assistance Programme and confidential counselling services.
• Cycle to Work Scheme and Salary Sacrifice Car Benefit Scheme.
• Bursary scheme and extensive learning and development opportunities.
• Minimum 27 days annual leave (increasing with service) plus public holidays.
• Membership of the NHS Pension Scheme with life insurance benefits.
• Enhanced pay for working public holidays and NHS discounts on a wide range of goods and services.