Accounts Receivable Officer – Hybrid (3‑Month Contract)

About the role

The City of London Corporation is looking for an experienced, customer‑focused Accounts Receivable Officer to join its Finance team on a three‑month contract. Based at the historic Guildhall, the role combines financial administration, debt recovery and front‑line service for commercial rents, service charges and other income streams.

Key responsibilities

• Maintain accurate customer and account records in the accounts receivable system.
• Set up new customer accounts and update existing information.
• Record recovery actions, payment arrangements and all customer communications.
• Handle enquiries from tenants, customers and the public via phone, email and written correspondence.
• Liaise with internal departments on disputes, payment plans and recovery actions.
• Investigate and allocate payments and credit notes in line with policy.
• Produce account statements, copy invoices and supporting documentation as required.
• Process refunds for account amendments and over‑payments.
• Support the recovery and enforcement of outstanding debts, including contacting debtors and negotiating short‑term payment arrangements.
• Monitor payment plans and prepare cases for debt write‑off when necessary.

Required profile

• Proven experience in accounts receivable, credit control, income recovery or revenue collection.
• Strong attention to financial accuracy and ability to work with detailed data.
• Excellent customer service skills and the ability to resolve queries efficiently.
• Good communication skills, both written and verbal.
• Ability to work collaboratively with internal teams and external stakeholders.

Required skills

What we offer

• Hybrid working – three days on site at the Guildhall, London.
• Pay rate of £21.32 per hour (PAYE) or £27.80 per hour (Umbrella).
• Three‑month fixed‑term contract with the possibility of extension.