Chat Support Specialist – Remote (Evenings/Weekends)

About the role

The Chat Support Specialist provides professional, written assistance to customers via live chat during evenings and weekends. This part‑time, fully remote position supports a UK consumer business, ensuring out‑of‑hours enquiries are answered promptly and accurately.

Key responsibilities

• Respond to inbound chat enquiries during scheduled evening and weekend shifts.
• Resolve straightforward issues and escalate complex cases for daytime follow‑up.
• Maintain accurate notes and case records in the support system.
• Follow out‑of‑hours response procedures and service standards.
• Hand over outstanding cases to the daytime team with clear context.
• Identify and flag recurring out‑of‑hours issues to support leads.

Required profile

• Strong written communication skills in English.
• Availability to work consistent evening and weekend shifts.
• Previous experience in customer service or chat‑based support.
• Comfortable using chat platforms and CRM systems.
• Good problem‑solving ability and capacity to work independently.
• Reliable, self‑motivated and able to work outside standard hours.
• Stable home internet connection and a quiet workspace.

Required skills

• Zendesk
• Intercom

What we offer

• Fully remote, UK‑wide working arrangement.
• Consistent evening and weekend shift patterns.
• Role suited to candidates preferring non‑standard hours.
• Clearly structured responsibilities with defined service expectations.