Children's Centre Receptionist – Bartley Green, Birmingham

About the role

This full‑time position supports a busy Children’s Centre in Bartley Green, Birmingham. You will be the first point of contact for families, staff and visitors, ensuring a welcoming and safe environment.

Key responsibilities

• Manage the reception desk, sign‑in visitors and direct them to appropriate services.
• Answer and route telephone calls with a professional telephone manner.
• Handle general administrative duties such as filing, photocopying and maintaining the email inbox.
• Use multiple in‑house IT systems to record information and support centre operations.
• Promote child protection and safeguarding procedures throughout the centre.

Required profile

• Excellent communication and telephone etiquette.
• Ability to work under pressure in a busy environment.
• Understanding of child protection and safeguarding issues.
• Recent experience as a school or children’s centre receptionist with satisfactory references.
• Eligibility to hold an enhanced DBS check.

Required skills

• Strong IT systems proficiency.
• Effective email management.
• Familiarity with telephone system operation.

What we offer

• Fixed‑term contract until the end of the year, Monday‑Friday 9 am‑5 pm.
• Hourly rate of £14.56.
• Free child protection and safeguarding training as part of CPD.
• Support from Hays Education’s established service desk.