Commercial Parts Controller

About the role

Trane Technologies is looking for a proactive Commercial Refrigeration Parts Coordinator to support the day-to-day running of its parts and service operation. The role covers parts ordering and receipt, accurate stock records, support for engineers and customers, and efficient administrative processes. It is based on site, five days a week.

Key responsibilities

• Order and receive parts, updating internal systems accurately.
• Liaise with customers, engineers and suppliers to source parts and give accurate lead times and estimated arrival times.
• Provide telephone and administrative support to internal and external stakeholders.
• Handle incoming customer calls and log and raise reactive jobs in the system.
• Keep the stock room organised, with parts stored correctly and clearly labelled.
• Maintain the refrigerant gas cage, keeping it stocked and arranged safely.
• Carry out general filing, including secure disposal of paperwork in line with data protection.
• Check stock regularly across stores, the warehouse and engineers' vans.
• Coordinate engineer van repairs, servicing and MOTs, keeping engineers and management informed.
• Assist with unloading and loading large deliveries using an FLT; training is provided.

Required profile

• Nice to have some experience in a coordination, parts, stock control or administrative role.
• Strong organisational skills and good communication skills with customers, suppliers, engineers and colleagues.
• Confident telephone manner and professional customer service approach.
• Able to manage multiple tasks and prioritise workload.
• Advantageous: experience using internal systems for data entry, stock control or job logging, understanding of safe stock handling and storage, and awareness of data protection and confidentiality.