Customer Advisor – Retail Store

About the role

You will work onsite in a Boots store, reporting to the Assistant or Store Manager. The role involves assisting customers at the tills, providing product advice, and supporting back‑shop operations.

Key responsibilities

• Engage with customers, listen to their needs, answer questions and recommend suitable products.
• Promote in‑store offers and schemes to enhance the shopping experience.
• Maintain a tidy, well‑stocked shop floor and ensure tills run smoothly.
• Assist with stock handling in the stock rooms.
• Collaborate with team members to keep the store clean and presentable.

Required profile

• Ability to work quickly and efficiently in a varied environment.
• Strong communication and listening skills.
• Team‑oriented mindset with a collaborative approach.
• Attention to detail – the little things matter for great customer interactions.
• Enthusiasm for representing the Boots brand and helping customers find the right products.

Required skills

What we offer

• Award‑winning training accredited by the Institute of Customer Service.
• Boots Retirement Savings Plan and discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and a gift card for new parents.
• Flexible benefits scheme.
• Free 24/7 counselling and support through TELUS Health (Employee Assistance Programme).