Customer Advisor – Retail Store

About the role

Join Boots as a Customer Advisor and become the friendly face of our store. Whether you are starting your first job or looking for a new challenge in retail, you will help customers feel welcome and confident in their purchases.

Key responsibilities

• Assist customers at the tills, on the shop floor and in the back shop, providing knowledgeable advice on products.
• Promote in‑store offers and schemes, ensuring customers receive accurate information.
• Maintain a tidy, well‑stocked store environment, including product displays and stock rooms.
• Collaborate with team members to deliver a seamless shopping experience.
• Participate in award‑winning training accredited by the Institute of Customer Service.

Required profile

• Enjoy working in a fast‑paced, varied environment.
• Strong communication and listening skills.
• Team‑oriented with a collaborative mindset.
• Attention to detail and appreciation for the impact of small actions on customer experience.
• Willingness to represent the Boots brand positively.

Required skills

What we offer

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave and gift card.
• Flexible benefits scheme.
• 24/7 free counselling via TELUS Health Employee Assistance Programme.