Customer Care Advisor – Full‑Time Remote

About the role

Mountain Warehouse is seeking a friendly, motivated Customer Care Advisor to join its remote team. You will be the first point of contact for customers, helping them before, during and after purchase, whether they shop online or in‑store. This full‑time position is ideal for someone who enjoys solving problems and delivering a positive experience.

Key responsibilities

• Provide fast, friendly support via phone, live chat and email.
• Assist customers throughout their journey, from product queries to post‑purchase care.
• Collaborate with internal teams to resolve issues promptly.
• Monitor and report customer trends to improve service quality.
• Maintain performance against KPIs and uphold company values.

Required profile

• Fluent in spoken and written English.
• Previous experience in a customer‑facing role (retail, contact centre, hospitality, etc.).
• Clear communicator with strong written skills.
• Comfortable handling challenging conversations with empathy.
• Positive, energetic attitude and ability to thrive in a fast‑paced environment.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Web browsers
• Familiarity with eCommerce platforms such as Amazon and eBay (bonus)

What we offer

• Competitive salary and benefits package.
• Fully remote work arrangement.
• Holiday allowance.
• 50% staff discount and 25% discount for family and friends.
• Pension scheme.