Customer Experience Advisor – Retail Banking (Milton Keynes)

About the role

The Customer Experience Advisor will be the friendly face and voice of Santander at the Unity Place Branch in Milton Keynes. Working 35 hours per week on a rotating schedule, you will support customers in‑branch and over the phone, helping them with everyday transactions, digital banking tools and protecting them from fraud.

Key responsibilities

• Serve as the first point of contact for customers visiting the branch or calling the contact centre.
• Process cash and non‑cash transactions, answer queries and provide product information.
• Assist customers with using banking technology and resolve issues promptly.
• Identify and prevent fraud, scams and other security risks.
• Build relationships, suggest solutions and continuously look for ways to improve the customer experience.

Required profile

• Excellent communication and listening abilities.
• Customer‑focused mindset with a proactive approach to problem solving.
• Ability to work flexibly across a rotating schedule, including weekends.
• Team player who thrives in a busy, multi‑skill environment.

Required skills