Customer Experience Advisor – Retail Banking (Southend‑On‑Sea)

About the role

Join Santander’s Southend‑On‑Sea branch as a Customer Experience Advisor. You will be the first point of contact for customers, delivering friendly, efficient service both in‑branch and over the phone.

Key responsibilities

• Assist customers with cash transactions, account queries and product information.
• Provide support for banking technology used in the branch.
• Answer inbound calls to the contact centre and resolve issues.
• Identify and prevent fraud or scam attempts.
• Build relationships with customers and suggest suitable solutions.
• Contribute ideas to improve the overall customer experience.

Required profile

• Comfortable working on a rotating schedule (Monday‑Saturday, 8 am‑6 pm) with a minimum of 260 hours per year.
• Flexible and able to handle a variety of tasks in a busy branch environment.
• Strong communication skills and a proactive, problem‑solving attitude.

Required skills

What we offer

• Supportive, close‑knit team environment.
• Opportunities to develop knowledge of Santander’s products and services.
• Exposure to innovative banking technology.