This job is no longer available
This job expired on 01/08/2026. It no longer accepts applications.
Customer Experience Advisor – Retail Banking (Southend‑On‑Sea)
santander · Southend-On-Sea
Job description
About the role
Join Santander’s Southend‑On‑Sea branch as a Customer Experience Advisor. You will be the first point of contact for customers, delivering friendly, efficient service both in‑branch and over the phone.
Key responsibilities
- Assist customers with cash transactions, account queries and product information.
- Provide support for banking technology used in the branch.
- Answer inbound calls to the contact centre and resolve issues.
- Identify and prevent fraud or scam attempts.
- Build relationships with customers and suggest suitable solutions.
- Contribute ideas to improve the overall customer experience.
Required profile
- Comfortable working on a rotating schedule (Monday‑Saturday, 8 am‑6 pm) with a minimum of 260 hours per year.
- Flexible and able to handle a variety of tasks in a busy branch environment.
- Strong communication skills and a proactive, problem‑solving attitude.
Required skills
What we offer
- Supportive, close‑knit team environment.
- Opportunities to develop knowledge of Santander’s products and services.
- Exposure to innovative banking technology.
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santander
Southend-On-Sea