Customer Experience Manager – Housing

About the role

Are you passionate about enhancing customer experiences in the housing sector? Our client, a leading organisation in housing, is seeking a dedicated Customer Experience Manager to champion customer satisfaction.

Key responsibilities

• Develop and implement strategies to improve customer interactions and satisfaction across all touchpoints.
• Analyse customer feedback and data to identify trends and areas for improvement.
• Lead a team of customer service representatives, providing training and support to ensure high‑quality service delivery.
• Collaborate with various departments to align customer experience initiatives with business goals.
• Establish performance metrics and report on customer experience KPIs to drive continuous improvement.

Required profile

• Proven experience in a customer experience or service management role, preferably within the housing sector.
• Strong analytical skills, with the ability to interpret customer data and feedback to inform strategic decisions.
• Exceptional leadership and communication skills, with a passion for coaching and developing teams.
• A customer‑centric mindset with a track record of implementing successful customer experience strategies.
• The ability to thrive in a fast‑paced environment and manage multiple priorities effectively.

What we offer

• A vibrant and inclusive work culture where ideas and contributions are valued.
• Opportunities for professional development and career progression.
• Competitive salary and benefits package.
• Chance to make a real impact in enhancing the lives of customers and the community.