Customer Service Administrator (French & Dutch)

About the role

Resideo is seeking a bilingual Customer Service Administrator to join its support team in Motherwell, Scotland. Working full‑time on a hybrid schedule, you will be the primary point of contact for French‑ and Dutch‑speaking customers, handling enquiries by phone and email.

Key responsibilities

• Answer inbound calls and emails, assisting customers with orders, returns, shipping queries and issue resolution.
• Process order modifications, cancellations and returns in line with company policy.
• Document all interactions accurately in the CRM system.
• Gather customer feedback and relay insights to product and sales teams.
• Collaborate with Technical Support, Logistics, Manufacturing, Regional Sales Managers and Product Managers to resolve complex issues.

Required profile

• Fluent in French and Dutch; basic English communication skills.
• Strong verbal and written communication abilities.
• Excellent multitasking and prioritisation skills.
• Attention to detail and accuracy in documentation.

Required skills

• Proficiency with standard office computer applications.