Customer Service Consultant

About the role

As a Customer Service Consultant you will join Nationwide’s Contact Centre team, providing expert guidance to customers navigating banking products and services. You will work on a rotating shift pattern, handling inbound calls 7 days a week and turning complex financial queries into positive experiences.

Key responsibilities

• Answer inbound customer calls and deliver accurate, courteous support.
• Resolve complex banking and financial queries, offering clear guidance on products and regulations.
• Maintain high service standards while meeting performance targets.
• Participate in a structured 4‑week training programme and ongoing development activities.
• Work flexible shift patterns, including early, mid and late shifts, weekends and bank holidays.

Required profile

• Excellent verbal communication and active listening skills.
• Strong problem‑solving ability and attention to detail.
• Willingness to work a rotating schedule and be available for weekends and holidays.
• Commitment to delivering a high level of customer satisfaction.

Required skills

What we offer

• Hybrid working model with at least two days per week onsite at the Swindon office.
• 35‑hour work week with shift rotation over a three‑week cycle.
• Minimum salary of £26,500 per year (visible).
• Comprehensive training, career progression opportunities and access to a wide range of banking products.
• Supportive environment encouraging learning, secondments and skill development.