Customer Service & Gateline Assistant

A propos du poste

Join Govia Thameslink Railway (GTR) as a Gateline Assistant in Brighton, where you will serve as the vital first and last point of contact for our passengers. You will play a key role in ensuring a seamless, safe, and pleasant travel experience for every customer passing through our station.

Missions principales

• Provide exceptional customer service by assisting passengers with ticket inquiries, verification, and travel advice.
• Ensure the smooth operation of ticket barriers and station equipment.
• Maintain a clean, safe, and welcoming station environment, including essential tasks such as cleaning and de-icing when necessary.
• Deliver high-quality information services to help passengers navigate their journeys effectively.
• Promote marketing materials and relevant travel documentation to enhance the customer experience.
• Uphold strict safety protocols to contribute to the overall security of the railway environment.

Profil recherché

• Proactive individuals with a strong passion for customer service excellence.
• Proven experience in managing customer interactions, including handling challenging situations with professionalism.
• Ability to remain standing for extended periods and work in various weather conditions.
• Reliable transportation and the flexibility to work varied shifts, including early mornings, late nights, weekends, and public holidays.
• Local residency or proximity to Brighton is required to ensure punctuality for all shifts.

Competences requises

• Excellent verbal communication and interpersonal skills.
• Strong decision-making abilities centered on customer satisfaction.
• Ability to follow strict safety and operational procedures.
• Resilience and calm demeanor in high-pressure environments.

Ce que nous offrons

• A diverse and engaging work schedule.
• Continuous professional training and development opportunities.
• Generous travel benefits, including free travel on the network and discounted Oyster cards.
• Significant discounts (up to 75%) on other rail operators.
• A competitive pension scheme and various additional employee benefits.