Customer Service Specialist

About the role

Do you take pride in delivering an exceptional customer experience? Are you a natural relationship builder who enjoys finding the right solution, whatever the query? Juice Recruitment is supporting a successful and growing business as they search for a Customer Service Specialist to join their customer service team.

Key responsibilities

• Build strong, long‑standing relationships with B2B customers via phone and email.
• Understand individual customer requirements and provide knowledgeable, tailored solutions.
• Handle enquiries relating to pricing, availability, delivery and bespoke requirements.
• Liaise with suppliers and internal teams to investigate and resolve more complex queries.
• Manage multiple enquiries across several systems while maintaining accuracy and attention to detail.
• Develop a strong knowledge of the company's extensive product range and services.
• Use initiative, sound judgement and problem‑solving skills to resolve challenges.
• Ensure every customer receives a professional, knowledgeable and consistently high level of service.

Required profile

• Previous customer service experience, ideally within a premium, quality‑led B2B environment.
• Natural relationship builder who genuinely enjoys delivering excellent service.
• Excellent communication skills, both over the phone and in writing.
• Polished, professional and personable approach.
• Strong attention to detail and a genuine commitment to getting things right.
• Confident problem‑solver who can use initiative when faced with unfamiliar challenges.
• Comfortable working across multiple systems and managing competing priorities.
• Curious, adaptable and quick to learn new products, processes and systems.

What we offer

• Salary £32,000–£37,000 depending on experience.
• Up to 10 % annual bonus.
• 33 days' holiday, including bank holidays.
• Hybrid working with up to two days from home after training.
• Company pension, life insurance and income protection.
• Generous employee discount.
• Monday to Friday, 9 am–5 pm.
• Friendly and collaborative environment where contributions are valued and recognised.