Customer Support Representative – Aviation Maintenance

About the role

We are looking for a proactive and customer‑focused Customer Support Representative to join our team at Bournemouth Airport. In this role you will coordinate aircraft maintenance inputs, support customers throughout maintenance events, and ensure smooth communication between engineering teams, supervisors and external stakeholders.

Key responsibilities

• Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
• Coordinate scheduled and non‑scheduled maintenance activities across base and line operations.
• Liaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.
• Manage AOG requirements on‑site and remotely, ensuring rapid and effective response.
• Prepare and issue daily status reports, including progress updates and cost information.
• Create, update and manage work packs, work orders and maintenance documentation.
• Provide customers with quotations for approval during maintenance inputs.
• Maintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.

Required profile

• Previous experience in a customer service role, ideally within aviation.
• Strong project‑management capability with the ability to handle multiple tasks and shifting priorities.
• Confident communicator able to interpret technical information and relay it clearly to customers.
• High attention to detail, strong numeracy skills and accuracy in data input.
• Self‑motivated, organised and able to work independently while being a collaborative team player.

Required skills

• Proficiency in MS Office.
• Experience with maintenance software (Corridor preferred).
• Familiarity with CAFAM or similar maintenance data systems.

What we offer

• Enhanced holiday entitlement – 33 days inclusive of Bank Holidays.
• Defined Contribution Company Pension Scheme with matched contribution up to 7.5%.
• Flexible start/finish times and free on‑site parking.
• Access to health cash plan, employee assistance program and life assurance (4x base salary).
• Opportunities for global development, mentorship schemes and ongoing training.