Deskside Technician

About the role

Provide swift and professional deskside IT support to clients, handling on‑site analysis, diagnosis and resolution of desktop issues while maintaining high service levels.

Key responsibilities

• Deliver deskside IT support and resolve desktop problems for clients on site.
• Install, configure, test, maintain, monitor and troubleshoot workstations, mobile devices and related hardware/software.
• Use the ticket management system to record, update and resolve tickets.
• Collaborate with global support groups to troubleshoot client issues.
• Utilize tools for building, monitoring and troubleshooting client devices.
• Participate in disaster recovery testing exercises.
• Uphold procedures for logging, reporting and monitoring desktop operations.
• Write technical support and client documentation as knowledge‑base articles.
• Meet or exceed expected customer service levels.
• Perform other duties as assigned by the Level 2 Support Manager.

Required profile

• Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops.
• Hands‑on experience with Windows 7, Windows 10, Windows 11 and macOS.
• Experience with VPN, soft phones, Remote Desktop and VDI.
• Asset tracking / inventory management experience.
• Phone and tablet support (Windows, iPhone, iOS, Android).
• Experience with ServiceNow ticketing system.
• Strong communication skills and proven track record supporting clients in a financial environment.
• Customer‑service oriented with good written and verbal communication.
• Effective time‑management, organizational and analytical abilities.
• Ability to multitask, work under pressure and operate both autonomously and within a team.

Required skills

• Windows 7
• Windows 10
• Windows 11
• macOS
• Printers
• VPN
• Soft phones
• Remote Desktop
• VDI
• Asset tracking / inventory management
• iPhone / iOS
• Android
• ServiceNow

What we offer

• Competitive salary and benefits package including a monthly absence‑free bonus.
• Private health scheme covering medical, dental, optical and holiday travel.
• Company‑provided insurance according to policy.
• Extra vacation days.
• Training programs and personalized career path.
• Exposure to an international, multicultural team across Europe.