Desktop Support Analyst – £35K – Microsoft
Oliver Bernard · Grand Londres
Description du poste
About the role
Our client, a leading professional services firm in central London, is expanding its Technology Team. They are seeking a Desktop Support Analyst to act as the first point of contact for all technical support, helping end users across the business resolve hardware and software issues.
Key responsibilities
- Log, manage and own incidents, ensuring timely resolution.
- Provide first‑line support for Windows and Mac desktops, devices and Microsoft 365 services.
- Diagnose and resolve technical hardware and software problems.
- Monitor IT systems proactively and implement continuous improvements.
- Collaborate with stakeholders to improve workflows and system efficiency.
Required profile
- Experience in a Helpdesk, End‑User Computing or L1 IT Support role.
- Strong communication skills and a proactive, positive attitude.
- Ability to work independently and as part of a team in a fast‑paced environment.
Required skills
- Windows desktop operating systems.
- Mac desktop operating systems.
- Microsoft 365 suite.
- Mobile Device Management (MDM) for Android and iPhone.
- Microsoft Office applications: Word, Excel, PowerPoint, Teams, SharePoint.
- Basic networking fundamentals.
- Fundamental IT security knowledge.
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Oliver Bernard
Grand Londres
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