French or German speaking Travel Operations Executive

About the role

This position is based in North London with hybrid working options and focuses on delivering exceptional service to groups travelling across the UK and Ireland. You will organise trips, negotiate rates, and act as the main point of contact for clients and suppliers.

Key responsibilities

• Provide outstanding customer service to existing and prospective groups.
• Design and organise group itineraries according to client specifications.
• Prepare and submit accurate quotations.
• Reserve services at competitive rates and negotiate supplier contracts.
• Handle inbound communications and respond to queries promptly.
• Collaborate with internal departments to ensure smooth operations.
• Maintain up‑to‑date knowledge of holiday group requirements and offers.
• Attend familiarisation trips, trade fairs and meetings as required.

Required profile

• Excellent command of English.
• Full fluency in either French or German.
• Proven experience with tour operators or similar service providers.
• Good knowledge of the UK as a tourism destination.
• Positive, problem‑solving attitude with a dynamic personality.
• Strong team player with excellent communication skills.
• High attention to detail and IT literacy.

Required skills

What we offer

• Salary up to £35,000 per year, dependent on experience.
• Benefits package.
• Hybrid working model.