Front of House Executive – Reception & Tenant Support

About the role

Join a vibrant, collaborative team delivering a 5‑star experience for tenants and visitors in Shoreditch. As a Front of House Executive you will be the first point of contact, creating a welcoming atmosphere while supporting day‑to‑day building operations.

Key responsibilities

• Greet tenants and visitors, manage reception area, post and deliveries.
• Answer and route phone calls, programme access cards and fobs.
• Provide tenant support, respond to queries and coordinate maintenance requests.
• Conduct daily building checks, report issues and prepare show offices.
• Manage meeting‑room bookings and keep communal areas tidy.
• Maintain building documentation, log client requests in CRM and assist with move‑ins/move‑outs.

Required profile

• Friendly, professional communicator who enjoys helping people.
• Strong organisational skills with attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Previous experience in reception, customer service or facilities support is a plus.

Required skills

• Experience with CRM systems.

What we offer

• Salary £28,500 per year.
• 20 days holiday plus bank holidays, increasing with service.
• Access to Perkbox, including private medical cover.
• Monthly company socials and a supportive team culture.