Front Office Team Member

About the role

Join the brand‑new Warner hotel on the River Thames and be the friendly face that welcomes guests from arrival to departure. As a Front Office Team Member you will support smooth operations, promote hotel experiences and help create memorable stays.

Key responsibilities

• Maintain high operational standards at the front desk, resolve day‑to‑day issues and use front‑office systems efficiently.
• Provide a visible, proactive presence in guest‑facing areas, offering information, assistance and personalised recommendations.
• Uphold health, safety, hygiene and compliance procedures, including fire safety and first‑aid protocols.
• Support cost‑efficient operations while maximising sales opportunities and promoting hotel amenities.
• Escalate urgent or sensitive matters to senior leaders promptly.
• Collaborate with internal teams to support events and resolve guest problems.

Required profile

• Enthusiastic, customer‑focused attitude with a strong desire to deliver exceptional service.
• Ability to work well in a team and adapt quickly to a fast‑paced hospitality environment.
• Good communication skills and confidence when interacting with guests.
• Reliability in following safety and compliance procedures.

Required skills

What we offer

• Opportunity to develop hospitality and customer‑service expertise.
• Supportive, tight‑knit team culture.
• Career growth within the Warner Hotels Group.