Front Office Team Member – Receptionist

About the role

Join the front‑office team at Ibis Cambridge Central Station and be the first point of contact for our guests. You will welcome visitors, manage reservations and ensure a smooth, memorable stay from arrival to departure.

Key responsibilities

• Greet guests warmly and handle check‑in/check‑out procedures.
• Register guests, process payments and update guest information in the property management system.
• Take, confirm and modify reservations.
• Provide information on hotel facilities, local attractions and answer guest queries.
• Maintain a clean, organized front‑desk area.
• Handle guest complaints promptly and professionally.
• Adhere to quality and service standards at all times.

Required profile

• Friendly, guest‑focused attitude with a passion for hospitality.
• Strong communication skills and ability to solve problems.
• Capable of working independently and managing shift responsibilities.
• Comfortable working under pressure and flexible to work weekdays and weekends.
• Fluent in English.

Required skills

What we offer

• Competitive salary and benefits, including pension and extra holidays.
• Flexible rota and discount card for Accor hotels worldwide.
• Complimentary stays in UK hotels (subject to availability).
• Career growth, international development and apprenticeship opportunities.
• One‑night stay experience to understand guest needs.
• Supportive team culture within the Accor network.