Meeting and Events Coordinator

About the role

The Pullman London St Pancras is looking for a proactive Meeting and Events Coordinator to support the Meetings & Events department. This junior position will manage bookings from initial enquiry through to event delivery, ensuring exceptional service for clients and maximizing revenue.

Key responsibilities

• Respond to client and agent enquiries by phone and email within 24 hours.
• Prepare contracts, manage the Pullman diary, and follow departmental guidelines.
• Conduct site inspections, show‑rounds, and requirements meetings with clients.
• Create and distribute detailed event orders and weekly event sheets.
• Attend pre‑convention meetings and greet clients on arrival, maintaining a presence throughout the event.
• Collect client feedback, resolve disputes, and ensure post‑event follow‑up.
• Handle pre‑payments, reconcile invoices, and send final invoices within 48 hours of departure.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Ability to work under pressure and manage multiple events simultaneously.
• Attention to detail and strong organisational abilities.
• Junior‑level experience in hospitality, events, or related sales functions.

Required skills

What we offer

• Opportunity to develop within a leading international hotel brand.
• Training and mentorship to progress to larger event responsibilities.
• Dynamic, inclusive workplace culture.