Onboarding Coordinator

About the role

We are looking for a highly organised Onboarding & Compliance Coordinator to ensure a smooth onboarding experience for learners and employers. The role involves managing documentation, maintaining accurate records and supporting compliance with regulatory and internal standards.

Key responsibilities

• Coordinate onboarding activities for learners and employers, ensuring documentation is accurate and submitted on time.
• Review and verify learner and employer information for completeness and compliance.
• Create, update and maintain Individual Learning Plans, communicating any amendments.
• Maintain accurate learner records and supporting documentation within internal systems.
• Produce reports, trackers and other administrative documentation as required.
• Manage electronic and manual filing systems to keep records organised and audit‑ready.
• Support enrolment activities, general business administration and front‑of‑house duties when needed.
• Serve as a primary point of contact for learners, employers and internal stakeholders throughout the onboarding process.
• Contribute to continuous improvement of administrative and compliance processes.

Required profile

• Previous experience in a busy administrative, compliance, onboarding, coordination or customer‑service environment.
• Exceptional attention to detail and a commitment to accuracy.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team.
• Proactive, reliable and adaptable approach to work.

Required skills