Outpatient Bookings Coordinator

About the Role

Join Nuffield Health in Tunbridge Wells as an Outpatient Bookings Coordinator, a pivotal role within our outpatient department. You will serve as a key point of contact, ensuring a seamless and professional experience for our patients while supporting our clinical excellence.

Main Responsibilities

• Manage high-volume inbound calls with professionalism and empathy.
• Provide exceptional customer service to patients, ensuring their needs are met promptly.
• Coordinate and schedule appointments, acting as a liaison between patients, consultants, secretaries, and GP practices.
• Maintain accurate patient records and manage booking databases efficiently.
• Foster strong professional relationships with all healthcare stakeholders.

Candidate Profile

• Proven experience in customer service or administrative coordination, preferably in a healthcare setting.
• Excellent communication skills with the ability to build rapport quickly.
• Highly organized with a proactive and positive attitude.
• Adaptable and flexible regarding working hours and evolving priorities.
• Strong interpersonal skills to interact with medical professionals and patients alike.

Required Skills

• Proficiency in IT tools, including database management and Microsoft Outlook.
• Exceptional telephone etiquette and communication skills.
• Strong organizational and multitasking abilities.
• High level of attention to detail.

What We Offer

• Competitive salary of £25,545 per annum (pro-rata).
• Part-time schedule: 22.5 hours per week (Monday, Thursday, Friday, 09:00 - 17:00).
• Free access to gym facilities.
• Health assessments and various health benefits.
• Commercial discounts and pension scheme options.